Terms of Service

  • Customers must be the owner of the CDs they provide. FYCD reserves the right to not process 1 or more CDs if FYCD has reason to believe the customer is not the owner.
  • FYCD will attempt to repair CDs (through jitter correction and optionally with resurfacing) but any CDs that FYCD is unable to read will still be included in the charge.
  • CDs are insured for a maximum value of $12. Additional shipping insurance may be purchased by the customer direct from the carrier, however CDs in FYCD's care will still be insured for a maximum of $12.
  • FYCD will charge 20% of the estimated service charge at the time of order. FYCD will also charge for shipping to/from us at the time of order. This is non-refundable.
  • Once the CDs are received and processed FYCD will calculate the exact charge and collect payment from the customer for the balance due. Once payment is received the CDs and digital music collection will be returned to the customer.
  • If no balance of payment is received within 30 days then the CDs will be returned to the customer without the digital music collection.
  • Customers who purchase the DIY service must not use the provided software for commercial purposes to compete with FYCD
  • Customers who purchase the resurfacing service will be advised that their final bill could be higher (depending on the number of damaged CDs received).
  • Customers who select the backup service and subsequently request a CD from the backup will be asked to confirm that they are still the owner of the requested CD.
  • FYCD is not responsible for format incompatibilities with the Customer's intended usage. However FYCD reserves the right to take one of the following actions (at their discretion):
    • If the Customer used the Service Wizard FYCD may reencode and reship the media at FYCD's expense
    • FYCD may reencode and reship the media with shipping costs to be covered by the Customer.
    • FYCD may reencode and reship the media with shipping costs and an Additional Format service charge to be covered by the Customer.